Customer Satisfaction Is Not Enough

$475.00

CECs

6

This 2-part virtual instructor-led course is designed for project managers and other ICT professionals who work closely with customers. In this workshop, you will explore Total Customer Satisfaction, which is synonymous with total quality from the customer’s point of view. You will learn how to view quality through the eyes of the customer, identify

 

Facilitator
Keith Johnson, RCDD, NTS, RTPM, CT

 

Course Highlights

Learn proven techniques for improving total customer satisfaction

 

Cancellation Policy

All BICSI Connect Virtual Instructor-Led Training (vILT) courses are nonrefundable and nontransferable.

 

Frequently Asked Questions

Who Should Attend?

This course is designed for ICT installers and technicians and other ICT professionals who work closely with an ICT installation team.

Technical Requirements

  • Operating Systems:

    • Windows: Windows 10 or later
    • Mac: macOS 11 (Big Sur) or later

    • Mobile Devices:

      • iOS: iOS 14 or later
      • Android: Android 10 or later

  • Browsers (latest versions recommended):

    • Google Chrome
    • Mozilla Firefox
    • Microsoft Edge
    • Safari

  • Internet Requirements: A stable high-speed internet connection

  • This training is offered via Zoom.

How Long is This Workshop?

This course is a total of 6 hours. It is divided into two 3-hour sessions with the first occurring on Tuesday, May 13, 2025, and the second on Thursday, May 15, 2025.

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