How to Profit from Customer Satisfaction

In the past, contractors and vendors commonly thought of ICT quality as the achievement of good test results from their own perspective. Nowadays, good test results alone will not help you retain your existing customers, acquire new customers, or win-back lost customers. In this recording we will explore Total Customer Satisfaction which is synonymous with total quality from the customer’s point of view. You will learn how to view quality through the eyes of the customer, identify which factors your customers value the most, and learn how to conduct customer surveys. We will also explore how customer satisfaction defines quality and your progress as you embark on a total customer satisfaction program designed to increase your profitability.

 

Note: This is a recording of a webinar originally given on January 8, 2020.

 

Course Highlights

	Identify which factors your customers value
	Strategies for creating a total customer satisfaction experience

 

Cancellation Policy

All BICSI Connect courses are nonrefundable and nontransferable.

 

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