Interpreting Stakeholder Needs: Managing and Engaging Stakeholders

Effective stakeholder engagement techniques help to ensure successful projects. Discover how important stakeholders are in a project, the processes involved in stakeholder management, and how projects can have different types of stakeholders including internal and external, in this 13-video course. Begin by defining stakeholders, recognizing their importance in a project. Then move on to examining key processes involved in stakeholder management to ensure project success. You will learn to compare internal and external stakeholders in a project, the influencers, and recognize how different stakeholders can exert different influences on a project. Explore different types of stakeholder needs; key techniques used for collecting stakeholder requirements; and techniques for asking probing questions to ensure clarity on stakeholder, customer, or team needs. Discover commonly used tools to document stakeholder requirements, and the tools to ensure effective communication with stakeholders. Learn to recognize ways to effectively handle difficult stakeholders. Finally, learners examine common mistakes to avoid when engaging stakeholders.

 

Course Highlights

	Recognize the importance of stakeholders in a project
	Compare internal and external stakeholders of a project
	Recognize how different stakeholders can exert different influences on the project
	Describe key techniques used for collecting stakeholder requirements
	Recognize the technique of asking probing questions to get clarity on stakeholder requirements
	Describe the commonly used tools to document requirements
	Describe the commonly used tools to effectively communicate with stakeholders
	Recognize the ways to effectively handle difficult stakeholders
	Identify common mistakes to avoid when engaging stakeholders

 

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